Complaints

At Thrive Agency, we are committed to providing the highest standard of service and care. We recognise, however, that there may be times when you are not satisfied with our services.

If you have a complaint or concern, we encourage you to contact us as soon as possible. In line with the NDIS code of conduct, we have an established complaints process designed to address and resolve issues in a fair and timely manner.

You can reach out to Dan Hodge, who is responsible for handling complaints at Thrive Agency. Dan can be contacted at 0413 036 224. We take all complaints seriously and assure you that your concern will be handled with the utmost care and urgency.

Your feedback is important to us. It helps us improve our services and ensure we are meeting the needs of our participants to the best of our ability.