FAQs
Anyone who is an NDIS participant and needs to live out of home for a short period can avail of STA. This could be due to a variety of reasons – if your usual support network isn’t available for a short period, or to give your carers a short break from their caring role, or simply to try new things and make new friends1.
Short-Term Accommodation includes personal care, accommodation, food, and activities agreed upon by you and the provider1.
We prioritize creating a good match between support workers and NDIS participants. Our process involves understanding the needs, preferences, and goals of the participant, and then matching them with a support worker who has the suitable skills, experience, and personality to provide the necessary support and build a trusting relationship.
A Support Worker can provide a variety of supports to help individuals with disabilities lead a fulfilling and more independent life. This can include personal care assistance, help with daily living activities, transportation to appointments, community participation, skill development, and providing companionship.
Yes, if you already have funding in your Core budget, you can use this for Short-Term Accommodation. You can choose to use your Core budget on a range of supports like STA to suit your needs and pursue the goals in your plan1.
Yes, the NDIS can cover house cleaning and yard maintenance services if they are deemed reasonable and necessary to support a participant in living independently and achieving their goals. These services are aimed at ensuring a safe and accessible living environment.
Thrive Agency offers a range of cleaning and maintenance services. This includes routine house cleaning, lawn mowing, garden maintenance. As well as pool maintenance and car cleaning and detailing. Our services are tailored to meet the individual needs and preferences of each client.
Absolutely! Thrive Agency is dedicated to providing support to all individuals, regardless of NDIS funding. All of our services are accessible to anyone in need. Our mission is to foster independence, community engagement, and overall well-being for every individual we serve.
Complaints
At Thrive Agency, we are committed to providing the highest standard of service and care. We recognise, however, that there may be times when you are not satisfied with our services.
If you have a complaint or concern, we encourage you to contact us as soon as possible. In line with the NDIS code of conduct, we have an established complaints process designed to address and resolve issues in a fair and timely manner.
You can reach out to Dan Hodge, who is responsible for handling complaints at Thrive Agency. Dan can be contacted at 0413 036 224. We take all complaints seriously and assure you that your concern will be handled with the utmost care and urgency.
Your feedback is important to us. It helps us improve our services and ensure we are meeting the needs of our participants to the best of our ability.
